Support System: How to create a ticket?
When you are facing an unexpected behaviour in GUIBO or the GUIBO App, the best way to notify us is by creating a ticket in the support system.
- 1.Select whether the error is in the "GUIBO ISSUE" system or on your "APP ISSUE" app.
- 2.Now add all relevant information. Please make sure that you describe the problem as precisely as possible. This means a step-by-step explanation of the previous steps until the problem occurs.
- 3.Example (bullet lists are also helpful as they provide a clear illustration).Trip "Holiday home Malidivia" ; Organizer ID: BEL; Booking Number: 241645
- 4.Additional information: The download code and organizer ID last stored under "Add trip and organizer ID can be seen in all guidebooks under "Technical Help". The "Description" field is used for this purpose, in which you can describe the exact process in which the problem occurs.
For illustration you have the option to insert a picture (screenshot) here. Info: You must have created this before creating the ticket.