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  • What's new @GUIBO
    • Power Users Program
  • Get Started
    • Intro to GUIBO
    • Getting started
      • Initial account setup
      • Prepare library
      • Create your first guidebook
      • Publish to travelers
    • Support
  • Content Management
    • Overview
    • Routes, POIs and Markers
      • Routes
        • Edit route
        • Edit route data
        • Turn-by-turn directions
      • Markers
    • Textpages
    • Libraries
      • Import POIs from libraries (manuel)
      • Import Pois from libraries (automatic)
        • Import Geo Data (linked to libary)
      • Import textpages from libary
        • turn by turn navigation (App/PDF)
    • Language & Translation
  • Publishing
    • How to publish
      • Personalized Accommodation
    • Release Page
    • Tour Guide App
      • Photo Competition
      • App publishing
        • External links
        • Testcode & Download Code
      • White-label App
      • Traveler feedback
    • Roadbook PDF
      • Publishing Roadbooks
      • Customizing Roadbooks
    • Webshop Maps
    • B2B Network
  • Developers
    • Releases API
      • Release | Create guidebook release
      • Release | Read release details
      • Release | Update release details
      • Release | Revoke guidebook release
      • Release | Add documents to release
      • Release | Delete documents in release
    • Content API
      • Content | Create and update routes
      • Content | Create and update Point-Of-Interests (POIs)
      • Content | Create library or guidebook
      • Content | Create category
      • Content | Create text page
  • Administration
    • Users & groups
    • Data backup
  • FAQ
    • Which image types does GUIBO support?
    • How can I test my guidebooks on the smarthone?
    • Support System: How do I create an "App Issue"
    • Support System: How to create a ticket?
    • Support System: How do I assign the correct priority to a ticket?
    • Support System: How to make a screenshot?
    • How are the towns on guidebook overview maps selected?
    • Navigation Issues
    • What are the smartphone requirments for the Tour Guide App?
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  1. FAQ

Support System: How to create a ticket?

When you are facing an unexpected behaviour in GUIBO or the GUIBO App, the best way to notify us is by creating a ticket in the support system.

PreviousSupport System: How do I create an "App Issue"NextSupport System: How do I assign the correct priority to a ticket?

Last updated 1 year ago

Open the page

  1. Select your issue type Select whether the error is in the "GUIBO ISSUE" system or on your "APP ISSUE" app. 

  2. Send your documetation via text or video Now add all relevant information. This can be done via text description or video-screenrecording.

    1. Text: Please make sure that you describe the problem as precisely as possible. This means a step-by-step explanation of the previous steps until the problem occurs.

    2. Screenrecording: In the ticket form, you will find the "click here" screen recording button at the bottom of the screen, above the "send" button. Click on it to start the screen recording. Select the GUIBO tab for the recording and demonstrate the problem behavior.

  3. Send us all required information Make sure you have filled out all the form fields. If information is missing, we cannot process your request.

  4. Attach screenshots For illustration you have the option to insert a picture (screenshot) here. Info: You must have created this before creating the ticket.

https://schneidergeo.atlassian.net/servicedesk
"click here"-Button for screenrecording