Push Notifications

Send instant messages to travelers through the Tour Guide App during their journey.

Beta Feature: Push Notifications are currently in beta testing. While fully functional, we're actively testing and gathering feedback to optimize the feature before general release.

Reach travelers instantly during their journey without needing phone numbers or email addresses. Send instant messages to travelers who have downloaded your release through the Tour Guide App. Especially valuable for B2B partnerships where operators often lack direct traveler contact data. All messages are automatically translated into the language of the release.

How It Works

Prerequisite: Travelers must have downloaded the release in the Tour Guide App first

Send notifications to single releases

1. Open Release Dashboard

2. Select a release from the list

3. Use Message section on the right side

4. Compose and send your message

Send push notification to single release

Send notifications to multiple releases

1. Open Release Dashboard

2. Apply filters to select target releases

3. Select target releases

4. Click the message icon in next to the search field

5. Compose and send message to all filtered releases

6. Receive an error when releases do not have downloads and messages cannot be sent

Send push notification to a filtered group of releases

Message Storage in App

All notifications appear in the Messages section (top-right icon in Tour Guide App):

• Complete history of all operator communications

• Persistent access throughout the journey

Automatic translation

All messages are automatically translated into the language of the release.

Advanced Targeting

Send to multiple releases simultaneously using filters:

• Active travelers only (currently on trips)

• Specific guidebooks or destinations

• Operator-agency combinations for B2B coordination

• Particular download codes for targeted groups

Use Cases

Operational Excellence

• Weather alerts and route modifications

• Service disruptions and alternative arrangements

• Last-minute changes to accommodations or schedules

B2B Communication

• Reach agency customers without direct contact data

• Coordinate updates between operators and resellers

• Maintain service quality across distribution channels

Customer Experience

• Welcome messages upon arrival

• Local recommendations and insider tips

• Service recovery for unexpected issues