# Push Notifications

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**Beta Feature**: Push Notifications are currently in beta testing. While fully functional, we're actively testing and gathering feedback to optimize the feature before general release.
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**Reach travelers instantly** during their journey without needing phone numbers or email addresses. Send **instant messages** to travelers who have downloaded your release through the Tour Guide App. Especially valuable for **B2B partnerships** where operators often lack direct traveler contact data. All messages are **automatically translated** into the language of the release.

### How It Works

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**Prerequisite**: Travelers must have downloaded the release in the Tour Guide App first
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**Send notifications to single releases**

1. Open **Release Dashboard**
2. **Select a release** from the list
3. Use **Message section** on the right side
4. **Compose and send** your message

<figure><img src="https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2FUuOd3RhjwXOwCsAHozUk%2FCleanShot%202025-06-11%20at%2011.18.42.gif?alt=media&#x26;token=3298bf2d-6963-4ba5-bb0c-f3a85eeba5ab" alt=""><figcaption><p>Send push notification to single release</p></figcaption></figure>

**Send notifications to multiple releases**

1. Open **Release Dashboard**
2. **Apply filters** to select target releases
3. **Select** target releases
4. **Click the message icon** in next to the search field
5. **Compose and send** message to all filtered releases
6. **Receive an error** when releases do not have downloads and messages cannot be sent

<figure><img src="https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2F7Ku9hlf9Z80L1q3Dt6FW%2FCleanShot%202025-06-11%20at%2011.22.28.gif?alt=media&#x26;token=3930d1bd-1789-4495-8c79-c44efd8c0bee" alt=""><figcaption><p>Send push notification to a filtered group of releases</p></figcaption></figure>

### Message Storage in App

All notifications appear in the **Messages section** (top-right icon in Tour Guide App):

* **Complete history** of all operator communications
* **Persistent access** throughout the journey

<div><figure><img src="https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2FtEfBKkNYoyE2fhVuE2xw%2FIMG_4809.PNG?alt=media&#x26;token=42660dda-053a-40ba-be9f-9e6bc0415fa5" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2FQ5Ad5UOYksRpgiQHAAMx%2FIMG_4810.PNG?alt=media&#x26;token=7aee41bf-b761-4d0a-a8c9-b78600024c15" alt="" width="563"><figcaption></figcaption></figure></div>

### Automatic translation

All messages are automatically translated into the language of the release.

### Advanced Targeting

Send to **multiple releases simultaneously** using filters:

* **Active travelers only** (currently on trips)
* **Specific guidebooks** or destinations
* **Operator-agency combinations** for B2B coordination
* **Particular download codes** for targeted groups

### Use Cases

#### Operational Excellence

* **Weather alerts** and route modifications
* **Service disruptions** and alternative arrangements
* **Last-minute changes** to accommodations or schedules

#### B2B Communication

* **Reach agency customers** without direct contact data
* **Coordinate updates** between operators and resellers
* **Maintain service quality** across distribution channels

#### Customer Experience

* **Welcome messages** upon arrival
* **Local recommendations** and insider tips
* **Service recovery** for unexpected issues

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