# Support System: How do I create an "App Issue" *Please select your terminal device to use the app.* ![](/files/zCfqo64fRTWlugnPykS1) *Now we need your "Device operating system version" i.e. your device info e.g. iOS 15.3.1 ', which should be entered into the free field as follows 1531* * *You can find this information in the app under the library view "Technical help".*  ![](/files/XP53QSLyIBGyKbh3HO5S) *We also need your "Download Code" also called Trip ID. You can find this under "Technical Help" in the library view. ou are also welcome to attach a screenshot to the error here.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.guibo.travel/faq/support-system-how-do-i-create-an-app-issue.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.