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  • What's new @GUIBO
    • Power Users Program
  • Get Started
    • Intro to GUIBO
    • Getting started
      • Initial account setup
      • Prepare library
      • Create your first guidebook
      • Publish to travelers
    • Support
  • Content Management
    • Overview
    • Routes, POIs and Markers
      • Routes
        • Edit route
        • Edit route data
        • Turn-by-turn directions
      • Markers
    • Textpages
    • Libraries
      • Import POIs from libraries (manuel)
      • Import Pois from libraries (automatic)
        • Import Geo Data (linked to libary)
      • Import textpages from libary
        • turn by turn navigation (App/PDF)
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    • How to publish
      • Personalized Accommodation
    • Release Page
    • Tour Guide App
      • Photo Competition
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        • External links
        • Testcode & Download Code
      • White-label App
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    • Roadbook PDF
      • Publishing Roadbooks
      • Customizing Roadbooks
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    • Releases API
      • Release | Create guidebook release
      • Release | Read release details
      • Release | Update release details
      • Release | Revoke guidebook release
      • Release | Add documents to release
      • Release | Delete documents in release
    • Content API
      • Content | Create and update routes
      • Content | Create and update Point-Of-Interests (POIs)
      • Content | Create library or guidebook
      • Content | Create category
      • Content | Create text page
  • Administration
    • Users & groups
    • Data backup
  • FAQ
    • Which image types does GUIBO support?
    • How can I test my guidebooks on the smarthone?
    • Support System: How do I create an "App Issue"
    • Support System: How to create a ticket?
    • Support System: How do I assign the correct priority to a ticket?
    • Support System: How to make a screenshot?
    • How are the towns on guidebook overview maps selected?
    • Navigation Issues
    • What are the smartphone requirments for the Tour Guide App?
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  1. FAQ

Support System: How do I create an "App Issue"

Creating a ticket in the support system for issued regarding the smartphone app

PreviousHow can I test my guidebooks on the smarthone?NextSupport System: How to create a ticket?

Last updated 3 years ago

Please select your terminal device to use the app.

Now we need your "Device operating system version" i.e. your device info e.g. iOS 15.3.1 ', which should be entered into the free field as follows 1531

  • You can find this information in the app under the library view "Technical help". 

We also need your "Download Code" also called Trip ID. You can find this under "Technical Help" in the library view. ou are also welcome to attach a screenshot to the error here.