# Support System: How do I create an "App Issue"

*Please select your terminal device to use the app.*

![](https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2FfUR5zmvUVlHXN5WLqTQM%2FDevice%20Type.jpg?alt=media\&token=651b4baf-a727-4ed9-b65f-c4acfdbbc633)

*Now we need your "Device operating system version" i.e. your device info e.g. iOS 15.3.1 ', which should be entered into the free field as follows 1531*

* *You can find this information in the app under the library view "Technical help".* 

![](https://4249329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2a888ltdx6dUekSgs4U%2Fuploads%2Fq6mYP0vIaMoA7z145U1X%2FApp%20Issue.jpg?alt=media\&token=dee58462-6b7c-4344-af8d-865529d429a6)

*We also need your "Download Code" also called Trip ID. You can find this under "Technical Help" in the library view. ou are also welcome to attach a screenshot to the error here.*