Support System: How do I create an "App Issue"

Creating a ticket in the support system for issued regarding the smartphone app

Please select your terminal device to use the app.

Now we need your "Device operating system version" i.e. your device info e.g. iOS 15.3.1 ', which should be entered into the free field as follows 1531

  • You can find this information in the app under the library view "Technical help". 

We also need your "Download Code" also called Trip ID. You can find this under "Technical Help" in the library view. ou are also welcome to attach a screenshot to the error here.

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