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  • 📣What's new @GUIBO
    • Power Users Program
  • Get Started
    • Intro to GUIBO
    • Getting started
      • Initial account setup
      • Prepare library
      • Create your first guidebook
      • Publish to travelers
    • Support
  • Content Management
    • Overview
    • Routes, POIs and Markers
      • Routes
        • Edit route
        • Edit route data
        • Turn-by-turn directions
      • Markers
    • Textpages
    • Libraries
      • Import POIs from libraries (manuel)
      • Import Pois from libraries (automatic)
        • Import Geo Data (linked to libary)
      • Import textpages from libary
        • turn by turn navigation (App/PDF)
    • Language & Translation
  • Publishing
    • How to publish
      • Personalized Accommodation
    • Release Page
    • Tour Guide App
      • First-Level Support Guide
      • Photo Competition
      • App publishing
        • External links
        • Testcode & Download Code
      • White-label App
      • Traveler feedback
    • Roadbook PDF
      • Publishing Roadbooks
      • Customizing Roadbooks
    • Webshop Maps
    • B2B Network
  • Developers
    • Releases API
      • Release | Create guidebook release
      • Release | Read release details
      • Release | Update release details
      • Release | Revoke guidebook release
      • Release | Add documents to release
      • Release | Delete documents in release
    • Content API
      • Content | Create and update routes
      • Content | Create and update Point-Of-Interests (POIs)
      • Content | Create library or guidebook
      • Content | Create category
      • Content | Create text page
  • Administration
    • Users & groups
    • Data backup
  • FAQ
    • Which image types does GUIBO support?
    • How can I test my guidebooks on the smarthone?
    • Support System: How do I create an "App Issue"
    • Support System: How to create a ticket?
    • Support System: How do I assign the correct priority to a ticket?
    • Support System: How to make a screenshot?
    • How are the towns on guidebook overview maps selected?
    • Navigation Issues
    • What are the smartphone requirments for the Tour Guide App?
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On this page
  • 1. Check your app permissions
  • 2. Check your phone’s sound volume
  • 3. Check your phone’s GPS access
  • 4. Check your phone’s power settings
  • 5. Don't carry your phone in a bag or pocket
  1. FAQ

Navigation Issues

An overview of possible issues during your route navigation and how you can fix them.

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Last updated 5 months ago

If your app stops to function during route navigation, it's typically due to incorrect settings on your phone. Here are steps to take if navigation is not working for you:

1. Check your app permissions

  • ✅ Location permission Location Permission must be set to Always. If prompted, first select Allow while using app, then change to Always in the app settings. If you decline the location permission, navigation will not work.

  • ✅ Notification permission Navigation Permission must be ON to get notified about navigation turns when your screen is off. If you decline the notification permission, you will not receive any updates during navigation.

  • ✅ Motion & Fitness permisson Motion & Fitness permission is recommended to be ON. It allows for a smoother navigation experience.

The easiest way to verify that your app permissions are correct is to click on Technical Support in the app and there on the button Check technical settings. It should look like this:

2. Check your phone’s sound volume

Is your sound volume on and loud enough? If you mute the sound on your phone, you will not hear voice navigation and turn notifications.

iPhone:

  • Set Ringtone and Alert volume to MAX. You’ll find it under Settings → Sounds & Haptics.

  • Make sure that the silent switch on the left side of the device (above the volume buttons) is OFF.

Android:

  • Volume for Notifications must be MAX. And volume for Media (Music, Videos, Games) must be MAX. You’ll find it under Settings → Sounds & Vibration → Volume.

3. Check your phone’s GPS access

iPhone:

  • Location services must be ON. You’ll find it under Settings → Privacy & Security → Location Services.

Android:

  • Location must be ON. You’ll find it under Settings → Location.

4. Check your phone’s power settings

iPhone:

  • Low Power Mode must be OFF. You’ll find it under Settings → Battery.

Android:

  • Power Saving Mode must be OFF. You’ll find it under Settings → Battery.

5. Don't carry your phone in a bag or pocket

If you are on a bicycle tour, please use a smartphone holder on the handlebars and always leave your screen on. Do not store the phone in a bag or pocket while driving. If you are hiking and the phone in the pocket of your jacket, open the app regularly.

Correct technical settings