Navigation Issues

An overview of possible issues during your route navigation and how you can fix them.

If your app stops to function during route navigation, it's typically due to incorrect settings on your phone. Here are steps to take if navigation is not working for you:

1. Check your app permissions

• Location permission Location Permission must be set to Always. If prompted, first select Allow while using app, then change to Always in the app settings. If you decline the location permission, navigation will not work.

• Notification permission Navigation Permission must be ON to get notified about navigation turns when your screen is off. If you decline the notification permission, you will not receive any updates during navigation.

The easiest way to verify that your app permissions are correct is to click on Technical Support in the app and there on the button Check technical settings. It should look like this:

Correct technical settings

2. Check your phone’s sound volume

Is your sound volume on and loud enough? If you mute the sound on your phone, you will not hear voice navigation and turn notifications.

iPhone:

• Set Ringtone and Alert volume to MAX. You’ll find it under Settings → Sounds & Haptics.

• Make sure that the silent switch on the left side of the device (above the volume buttons) is OFF.

Android:

• Volume for Notifications must be MAX. And volume for Media (Music, Videos, Games) must be MAX. You’ll find it under Settings → Sounds & Vibration → Volume.

3. Check your phone’s GPS access

iPhone:

• Location services must be ON. You’ll find it under Settings → Privacy & Security → Location Services.

Android:

• Location must be ON. You’ll find it under Settings → Location.

4. Check your phone’s power settings

iPhone:

• Low Power Mode must be OFF. You’ll find it under Settings → Battery.

Android:

• Power Saving Mode must be OFF. You’ll find it under Settings → Battery.

5. Don't carry your phone in a bag or pocket

If you are on a bicycle tour, please use a smartphone holder on the handlebars and always leave your screen on. Do not store the phone in a bag or pocket while driving. If you are hiking and the phone in the pocket of your jacket, open the app regularly.