New Knowledge Pipeline
Submitted: 2026-01-08 22:30:06 | By: Support User
How to Hide a Route in TourMaps
Question/Problem: How to hide a route in TourMaps?
Answer/Solution:
Go to your guidebook
Select the TourMaps channel at the top
Right-click on the route you want to hide
Select "Hide" from the context menu
Additional Context: This is the correct method for hiding routes in TourMaps, accessed directly through the guidebook interface.
Keywords: TourMaps, hide route, guidebook, right-click, context menu
Submitted: 2026-01-08 23:36:38 | By: Support User
App White Screen Issue - Smartphone Restart and Reinstall Solution
Question/Problem: How to fix white screen issue when opening the app?
Answer/Solution:
First, restart the smartphone. This simple troubleshooting step often resolves the app white screen problem.
If restarting the smartphone does not help, re-install the app.
Source: USER
Keywords: white screen, app crash, restart phone, smartphone restart, reinstall app, troubleshooting, mobile app fix
Submitted: 2026-01-09 10:23:10 | By: Support User
Map Sheet Generation for PDF Hangs
Question/Problem: What should I do when map sheet generation for PDF hangs or gets stuck?
Answer/Solution: Map sheet generation for PDF can take up to 15 minutes to complete. If the generation is not finished after this time, restart the process by clicking the small reload icon.
Source: USER
Keywords: map sheet generation, PDF hangs, 15 minutes, reload icon, restart generation
Submitted: 2026-01-13 09:54:12 | By: Support User
Setting Destination Points - Current Best Practice
Question/Problem: How to set destination points in guidebooks using current best practices?
Answer/Solution: The current best practice for setting destination points is:
Create a dedicated destination library to maintain unique destination points across all guidebooks
Open your guidebook and click "Edit Content" to access the content builder
Use the map icon to view all existing destination points from your libraries
Import existing destination points by clicking on the relevant map icon
To create new destination points:
Click on the respective stage on the left
Click "Add Item" → "Add Markers"
Set the destination point on the map
Save it in your destination library
This approach ensures you maintain unique destination points across all guidebooks and can reuse them efficiently when importing to different guidebooks.
Source: USER
Keywords: destination points, guidebook, content builder, destination library, map icon, add markers, stage, best practice
Submitted: 2026-01-14 07:56:44 | By: Support User
Transfers: Controlling visibility of Transfers and metrics in the different channels
Question/Problem: How can you control the visibility of transfers and their metrics (distance, elevation, duration) across different channels?
Answer/Solution: The metrics of a transfer are displayed in the content builder and the visibility can be configured by channel. Here are the current configurations:
Channel 1: App: Transfers are not displayed in the App, hence, no elevation and distances are shown
Channel 2: PDF: Transfers are not displayed in the PDF, hence, no elevation and distances are shown
Channel 3: TourMaps: Elevation and Distance visibility can be configured in: Account > Account Settings > Web Settings > Route Hover Metrics Configuration
Here you can select your route type and configure the visibility of Distance, Duration, Elevation gain and Elevation loss
Source: USER
Keywords: transfers visibility metrics channels app pdf tourmaps route hover metrics configuration account settings web settings distance elevation duration
Submitted: 2026-01-21 08:14:48 | By: Support User
Hotel Assignment to Destination Points and Map Display
Question/Problem: How is Guibo assigning hotels on navigation maps and stages?
Answer/Solution: Hotels are always assigned to the stage containing the Destination Point with the smallest distance to the hotel. There are actually no distance markers or limits that prevent hotels from being displayed. The assignment is purely based on proximity to the nearest Destination Point, regardless of actual distance. Additionally, the hotel is displayed at the start of the following day. That means each stage/day includes a hotel at the start and at the end of a respective day.
Source: USER
Keywords: hotel assignment, destination point, map display, route, stage mapping, distance, hotel visibility, no distance limit, Guibo, navigation maps, stages
Submitted: 2026-01-27 16:11:37 | By: Support User
How to change the route colour
Question/Problem: How can I customize the colors of routes, including both the regular display color and hover color?
Answer/Solution: Default route colours can be customised at account level.
Steps:
Go to Account
Open General Settings
Navigate to Colours
Set your preferred colour under Colours for TourMaps
Important: The colour shown when hovering over a route is system-defined and cannot be customised.
Source: USER / JIRA ticket CIR-8677
Keywords: route color, route colour, TourMaps, account settings, colors, hover color, customization, general settings
Submitted: 2026-02-02 12:00:44 | By: Support User
Guidebook Deletion and Restoration
Question/Problem: How can I delete a guidebook and can I restore a deleted guidebook?
Answer/Solution: You can delete a guidebook using the Delete button in the guidebook settings.
When you click the button, you will be asked to confirm: "Are you sure you want to delete '(Guidebook Name)'? This action cannot be undone."
Please note:
A deleted guidebook cannot be restored.
Individual assets such as POIs, routes, and texts are moved to the Trash Bin and may be restored from there.
If a guidebook is deleted, you can create a new one and re-import the required assets.
Source: USER
Keywords: delete guidebook, restore guidebook, trash bin, guidebook settings, cannot be undone, re-import assets
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