# New Knowledge Pipeline ### Submitted: 2026-01-08 22:30:06 | By: Support User ## How to Hide a Route in TourMaps **Question/Problem:** How to hide a route in TourMaps? **Answer/Solution:** 1. Go to your guidebook 2. Select the TourMaps channel at the top 3. Right-click on the route you want to hide 4. Select "Hide" from the context menu **Additional Context:** This is the correct method for hiding routes in TourMaps, accessed directly through the guidebook interface. **Keywords:** TourMaps, hide route, guidebook, right-click, context menu *** ### Submitted: 2026-01-08 23:36:38 | By: Support User ## App White Screen Issue - Smartphone Restart and Reinstall Solution **Question/Problem:** How to fix white screen issue when opening the app? **Answer/Solution:** 1. First, restart the smartphone. This simple troubleshooting step often resolves the app white screen problem. 2. If restarting the smartphone does not help, re-install the app. **Source:** USER **Keywords:** white screen, app crash, restart phone, smartphone restart, reinstall app, troubleshooting, mobile app fix *** ### Submitted: 2026-01-09 10:23:10 | By: Support User ## Map Sheet Generation for PDF Hangs **Question/Problem:** What should I do when map sheet generation for PDF hangs or gets stuck? **Answer/Solution:** Map sheet generation for PDF can take up to 15 minutes to complete. If the generation is not finished after this time, restart the process by clicking the small reload icon. **Source:** USER **Keywords:** map sheet generation, PDF hangs, 15 minutes, reload icon, restart generation *** ### Submitted: 2026-01-13 09:54:12 | By: Support User ## Setting Destination Points - Current Best Practice **Question/Problem:** How to set destination points in guidebooks using current best practices? **Answer/Solution:** The current best practice for setting destination points is: 1. **Create a dedicated destination library** to maintain unique destination points across all guidebooks 2. **Open your guidebook** and click "Edit Content" to access the content builder 3. **Use the map icon** to view all existing destination points from your libraries 4. **Import existing destination points** by clicking on the relevant map icon 5. **To create new destination points:** * Click on the respective stage on the left * Click "Add Item" → "Add Markers" * Set the destination point on the map * Save it in your destination library This approach ensures you maintain unique destination points across all guidebooks and can reuse them efficiently when importing to different guidebooks. **Source:** USER **Keywords:** destination points, guidebook, content builder, destination library, map icon, add markers, stage, best practice *** ### Submitted: 2026-01-14 07:56:44 | By: Support User ## Transfers: Controlling visibility of Transfers and metrics in the different channels **Question/Problem:** How can you control the visibility of transfers and their metrics (distance, elevation, duration) across different channels? **Answer/Solution:** The metrics of a transfer are displayed in the content builder and the visibility can be configured by channel. Here are the current configurations: **Channel 1: App:** Transfers are not displayed in the App, hence, no elevation and distances are shown **Channel 2: PDF:** Transfers are not displayed in the PDF, hence, no elevation and distances are shown **Channel 3: TourMaps:** Elevation and Distance visibility can be configured in: Account > Account Settings > Web Settings > Route Hover Metrics Configuration Here you can select your route type and configure the visibility of Distance, Duration, Elevation gain and Elevation loss **Source:** USER **Keywords:** transfers visibility metrics channels app pdf tourmaps route hover metrics configuration account settings web settings distance elevation duration *** ### Submitted: 2026-01-21 08:14:48 | By: Support User ## Hotel Assignment to Destination Points and Map Display **Question/Problem:** How is Guibo assigning hotels on navigation maps and stages? **Answer/Solution:** Hotels are always assigned to the stage containing the Destination Point with the smallest distance to the hotel. There are actually no distance markers or limits that prevent hotels from being displayed. The assignment is purely based on proximity to the nearest Destination Point, regardless of actual distance. Additionally, the hotel is displayed at the start of the following day. That means each stage/day includes a hotel at the start and at the end of a respective day. **Source:** USER **Keywords:** hotel assignment, destination point, map display, route, stage mapping, distance, hotel visibility, no distance limit, Guibo, navigation maps, stages *** ### Submitted: 2026-01-27 16:11:37 | By: Support User ## How to change the route colour **Question/Problem:** How can I customize the colors of routes, including both the regular display color and hover color? **Answer/Solution:** Default route colours can be customised at account level. Steps: 1. Go to Account 2. Open General Settings 3. Navigate to Colours 4. Set your preferred colour under Colours for TourMaps Important: The colour shown when hovering over a route is system-defined and cannot be customised. **Source:** USER / JIRA ticket CIR-8677 **Keywords:** route color, route colour, TourMaps, account settings, colors, hover color, customization, general settings *** ### Submitted: 2026-02-02 12:00:44 | By: Support User ## Guidebook Deletion and Restoration **Question/Problem:** How can I delete a guidebook and can I restore a deleted guidebook? **Answer/Solution:** You can delete a guidebook using the **Delete** button in the guidebook settings. When you click the button, you will be asked to confirm: **"Are you sure you want to delete '(Guidebook Name)'? This action cannot be undone."** Please note: * A deleted **guidebook cannot be restored**. * Individual assets such as **POIs, routes, and texts** are moved to the **Trash Bin** and may be restored from there. * If a guidebook is deleted, you can create a new one and **re-import the required assets**. **Source:** USER **Keywords:** delete guidebook, restore guidebook, trash bin, guidebook settings, cannot be undone, re-import assets *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.guibo.travel/new-knowledge-pipeline.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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